Home > San Antonio jobs > San Antonio computer/technical

Posted: Friday, September 1, 2017 5:09 PM

Hiring Windows Systems/DevOps Engineers for 2nd shifts (2:00 p.m. CST : 10:00 p.m. CST), and 3rd shifts (10:00 p.m. CST : 8:00 a.m. CST; 4:10hr. days/week). The Fanatical Support for AWS team provides industry leading Fanatical SupportA: to Rackspace customers as part of a global team.As the 1 Managed Cloud Company, Rackspace is hiring AWS DevOps Engineers to deliver Fanatical Support with Amazon Web Services. Fanatical Support for AWS includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your deep technical expertise, you will help customers optimize their workloads by providing application focused assistance to build, deploy, integrate, scale and heal using native AWS and 3rd party tool:chains and automation oriented agile principles. Through both hands:on and consultative approaches, you will be responsible for supporting customers with tasks including provisioning and modifying Cloud environments, performing upgrades, and addressing day:to:day customer issues via phone and tickets, from the infrastructure right down to the OS. At Rackspace we pride ourselves on our ability to deliver fanatical support : this means our support team blends technical expertise and strong customer oriented professional skills. Being successful in this role requires: Working knowledge of Amazon Web Services Products and Services, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etcExcellent working knowledge of Windows or Linux operating systems : experience of supporting and troubleshooting issues and performanceIntermediate understanding of central networking concepts: VLANs, layer2/3 routing, access lists and load balancingGood understanding of design of native Cloud applications, Cloud application design patterns and practices JOB REQUIREMENTS: Key Accountabilities Build, operate and support AWS Cloud environmentsRespond to customer support requests via tickets and phone calls within response time SLAsTicket Queue Management and Ticket triaging : escalating to senior engineers when required and handing over ongoing issues to 24x7 shiftsTroubleshoot performance degradation or loss of service as time critical incidentsAssist customers in the configuration of backup, patching and monitoring of servers and servicesBuild customer solutions, leveraging automation and delivery mechanisms for efficiency and scalabilityDrive strong customer satisfaction (NPS) through Fanatical SupportOwnership of issues, including collaboration with other teams and escalationSupport the success and development of others in the team Key Performance Indicators Customer Satisfaction scores : NPSPerformance indicators : Ticket queues, response times, first time fixQuality indicators : Peer review, customer feedback PERSON SPECIFICATION: Technical achiever with a strong work ethic, creative, collaborative, team playerA strong background in AWS and/or demonstrative hosting:specific technical skills:Compute and NetworkingStorage and Content DeliveryDatabaseAdministration and SecurityDeployment and ManagementApplication ServicesAnalyticsMobile ServicesCloudFormationAt least one AWS CertificationStrong communications skills, written and verbalPassion for technology and desire to learnAbility to prioritize under pressureSound problem solving abilityStrong documentation skillsProcess improvement : identification and solutionEducated to degree level or equivalent is an advantagePotential to work weekends and flexible hoursLI:CC2*TECHIND


• Location: San Antonio

• Post ID: 30888692 sanantonio is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017