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Posted: Wednesday, February 7, 2018 3:35 PM

Position Summary 13;
Energy Advisors (EAs) work in a call center environment, helping our customers make their homes and businesses more energy efficient, while providing insight as to how customers can have better control in lowering their energy costs. EAs are trusted advisors that assist CPS Energy customers in managing their accounts and offering products and services that help customers become more knowledgeable about energy and energy efficiency strategies. EAs serve as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric and non:commodity accounts, products, and services.
Tasks and Responsibilities 13;
:Assist customer by phone to develop service related solutions
:Probe for key information for customer support needs
:Ask questions to understand how customers are using their energy and how we can better meet their needs
:Conduct initial energy advising consultation with customers
:Educate and counsel customers regarding energy efficiency and account management including the review of energy audit reports
:Create an Energy Action Plan for energy efficiency improvements
:Review and assist with rebates and incentives
:Make recommendations and motivate customers to become Knowledgeable energy consumers
:Overcome objections using effective customer service techniques and persuasive skills to help implement solutions
:Ensures adherence to company practices and policies provides general support including moves, collections and miscellaneous services
:Research billing disputes, deposits, final bill accounts, etc., to resolve customer concerns
:Assist customers with patience, tact and diplomacy.
:Analyze and communicate effectively with customers regarding complex questions and issues
:Other duties as assigned 13;
Minimum Skills 13;
Microsoft Excel 13;
Microsoft Powerpoint 13;
Microsoft Word for Windows 13;
Minimum Knowledge and Abilities 13;
Ability to work varied/fluctuating schedules during periods of high demand, extreme weather or other emergencies, Energy Advisors may need to assist with are called upon for additional duty/on:call schedules 13;
Previous experience working in a call center, customer service, sales, or military service 13;
Basic math skills (addition, math, multiplication, and division); demonstrated ability to work with numbers; 10:key skills 13;
Has excellent organizational skills; can orchestrate multiple activities at once to accomplish responsibilities; arranges information and files in a useful manner 13;
Ability to successfully complete training and all testing. (Failure will result in termination) 13;
Ability to handle complex assignments, be a self:starter, be able to meet goals and deadlines on own initiative with minimum supervision 13;
Ability to transition and/or adapt to all supervisory skills and be familiar with all supervisory responsibilities 13;
Ability to demonstrate intellectual curiosity 13;
Preferred Qualifications 13;
30 + hours of college credit
SAP experience
Bachelors degree in Business, Finance, IT or any related fields
Competencies 13;
Demonstrating Initiative 13;
Communicating Effectively 13;
Serving Customers 13;
Supporting Coworkers 13;
Demonstrating Tenacity and Perseverance 13;
Minimum Education 13;
High School Diploma or GED 13;
Required Certifications 13;
Working Environment 13;
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi:functioning printer and calculator. Ability to travel between business related events. Work hours may be extended. 13;
Physical Demands 13;
Customer Contact 13;


• Location: san antonio

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