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Posted: Friday, February 2, 2018 5:09 PM

CPS Energy is at the forefront of changing how people think about and use energy. Whether as one of the largest solar power developers in the country or by giving customers the latest smart energy solutions to better manage their energy use, CPS Energy is a leader in developing cleaner and smarter energy choices for our customers.
Position Summary 13;
This is a temporary position involving various duties that permit exposure to the students field of study and or/provide experience that is useful addition to the students education and meaningful preparation for future professional employment. Under immediate direction and under work guidance of Mentor, assist and supports departments in development of business projects.
Service Desk is the first point of contact for end users of CPS Energys IT services and incidents. Provides tier 1 and tier 2 level contact for incident resolution with software, application, how tos, and processes. Respond to requests for technical assistance by phone, email, chat, and/or using the ticketing system. Track issues to resolutions updating the internal knowledgebase and/or communicating learnings with relevant business units. Responsible for assisting all customers with their questions about all CPS supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
Tasks and Responsibilities 13;
High quality professional day:to:day execution of special projects
Assist in brainstorming and idea planning
Network:Meet a variety of people in your chosen profession through your internship, allowing you to form relationships you can build on in the future
Learn and master internal operations, including but not limited to accounting, event planning, finance, human resources, payroll, marketing, relationship building, customer service, sales, daily operations, etc
Identify areas for process improvement
Make recommendations to leadership for streamlining systems and processes
Research and implement solutions for enhanced efficiency
Ability to manage and organize multiple projects and meet deadlines
Provides single point of contact for all IT related needs
Processes service requests via e:mail, on:line forms, telephone, employee self:service, and walk:ins
Documents, triage, and records all incidents or service requests
Customer service skills and technical skills are equally important
Must have a familiarity with operating protocols for desktops, laptops, and mobile devices
Must have the ability to solve common applications issues and install software
Ability to learn new technologies and assist with training end:users
Provide service excellence to customers while following the guidelines of the organization
Minimum Skills 13;
Minimum Knowledge and Abilities 13;
Attend all activities sponsored by CPS Energy during summer employment 13;
Demonstrate an interest in seeking a degree applicable to the utility industry 13;
Have a grade average of B or higher 13;
Have an above average attendance record 13;
Must reside in CPS Energy service area 13;
Participate in full:time summer employment with CPS Energy after junior and senior years in high school for 8 weeks each summer. 13;
Preferred Qualifications 13;
Enrolled at Alamo Academies : Information Technology and Security Academy
At least 16 years of age
Junior in high school
Passing all classes, GPA of 2.0 or higher
Demonstrate an interest in a technical career applicable to the utility industry
Have an above average attendance record
Participate in full:time summer employment with CPS Energy for a minimum of 8 weeks.
Attend all activities sponsored by CPS Energy during summer employment
Must reside in CPS Energy service area
Pass a drug test and background screen prior to summer employment with CPS Energy
Complete CPS Energy online application. Please Submit with resume your HS t


• Location: San Antonio

• Post ID: 35461997 sanantonio is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018