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Posted: Tuesday, March 14, 2017 4:57 PM

Job Description:/h3:
Our client in San Antonio, Texas has a Full Time / Direct Hire job opening for a Network Support Analyst:
This is a 24x7 worksite. Multiple Shift positions are available: Morning, Afternoon and Night
Job Responsibilities:
:Analyze, isolate, and resolve network problems. This includes but is not limited to technical, procedural, operational, and functional issues
:Assist court network administrators troubleshooting routers and switches
:Perform the initial evaluation, triage, and ticket handling
:Provide in:depth technical notification to the customer and timely triage on a 24x7 basis for WAN, Voice, Security and Remote Access related incidents
:Work directly with AT and T and Level 3 for all Circuit testing, NCR for all hardware support and engineering IOD/IED for all other site outages to ensure the customer related event is handled to resolution.
Job Qualifications:
:9 years of professional experience
:Demonstrated real world network environment support
:Cisco networking (CCNA/CCNP preferred)
:Troubleshooting / analytical / decision making skills
WAN/Voice/Security/Remote Access Troubleshooting
:Enjoys a fast paced environment.
:Excellent customer service skills.
:Able to work and interact with others in a structured / team environment.
:Accuracy and attention to detail, must have organizational skills.
:Independent problem solver with troubleshooting, decision making and analytical skills.
:Requires limited supervision
:Time management skills
:Flexibility and adaptability to handle competing work demands.
:Verbal and written communication skills
:Demonstrated ability to communicate to nontechnical audience on technical issues
:Demonstrated ability to communicate on a technical level to a technical audience
:Ability to work flexible hours and be on:call
:Ability to do limited travel (0 : 4 times a year)
The client offers a great benefits package including Health, Vision, Dental, 401K, Paid Vacation


• Location: San Antonio

• Post ID: 23813358 sanantonio is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017