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Posted: Tuesday, March 14, 2017 4:57 PM

Job Description:/h3:
Our client in San Antonio, Texas has a Full Time / Direct Hire job opening for a Network Support Analyst:
This is a 24x7 worksite. Multiple Shift positions are available: Morning, Afternoon and Night
Job Responsibilities:
:Analyze, isolate, and resolve network problems. This includes but is not limited to technical, procedural, operational, and functional issues
:Assist court network administrators troubleshooting routers and switches
:Perform the initial evaluation, triage, and ticket handling
:Provide in:depth technical notification to the customer and timely triage on a 24x7 basis for WAN, Voice, Security and Remote Access related incidents
:Work directly with AT and T and Level 3 for all Circuit testing, NCR for all hardware support and engineering IOD/IED for all other site outages to ensure the customer related event is handled to resolution.
Job Qualifications:
:9 years of professional experience
:Demonstrated real world network environment support
:Cisco networking (CCNA/CCNP preferred)
:Troubleshooting / analytical / decision making skills
:
WAN/Voice/Security/Remote Access Troubleshooting
:Enjoys a fast paced environment.
:Excellent customer service skills.
:Able to work and interact with others in a structured / team environment.
:Accuracy and attention to detail, must have organizational skills.
:Independent problem solver with troubleshooting, decision making and analytical skills.
:Requires limited supervision
:Self:motivated
:Self:starter
:Time management skills
:Flexibility and adaptability to handle competing work demands.
:Verbal and written communication skills
:Demonstrated ability to communicate to nontechnical audience on technical issues
:Demonstrated ability to communicate on a technical level to a technical audience
:Ability to work flexible hours and be on:call
:Ability to do limited travel (0 : 4 times a year)
The client offers a great benefits package including Health, Vision, Dental, 401K, Paid Vacation

Source: https://www.tiptopjob.com/jobs/64841151_job.asp?source=backpage


• Location: San Antonio

• Post ID: 23813358 sanantonio
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