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Posted: Monday, March 13, 2017 4:46 AM

Rackspace is a global leader in managed cloud and co:founder of OpenStack. We have 6,000 Rackers supporting over 300K customers in 120 countries. Our position in the market as the 1 Managed Cloud Provider is solidified by our FANATICAL support of the worldA?s leading cloud solutions. Rackspace culture is second to none led by our core values; Fanatical Support, Results First : Substance over Flash, Treat Rackers like Friends and Family, Passion for Work, Full Disclosure/Transparency, and Commitment to Greatness. Does this position suite you? Apply Come make a difference A?What we all want is to be valued members of a winning team on an aspiring missionA? : GWRackspace Application Engineers are an extension of our Fanatical Support team and are responsible for providing deep application support and advisory services for eCommerce and Content Management application platforms and associated technologies. Application Engineers work closely with Rackers, customers, and systems integrators to provide a seamless and customized design, architecture, and support experience. Engineers engage to resolve customer issues, manage ongoing technical projects, and support our Application Architects, who act as thought leaders by shaping and defining the offering. The Oracle Commerce Engineer (ATG) will support and maintain customer configurations through all phases of the customer lifecycle including initial design, implementation, performance tuning, and security hardening. In addition, this role will assist and support the ATG Application Architect in developing automation around the ATG platform, in an effort to provide scalable and repeatable solutions for application installation and customer deployments. Acting as a partner to our customers and internal teams, the Application Engineer is responsible for creating customer loyalty through extensive knowledge in application and infrastructure performance tuning, and by working with internal teams to deliver a comprehensive, consistent and Fanatical customer experience. The Application Engineer may take on the additional responsibilities of representing Rackspace in product meetings and to third party vendors, and in mentoring and developing more junior team members. The Application Engineer will often be tasked with resolving complex customer issues, facilitating OS:specific meetings and training sessions for knowledge sharing, managing long:running projects for internal and external customers, and owning the technical development of the Critical Application Services team. Overview and Responsibilities: Provide deep Oracle Commerce (ATG) application and infrastructure support Design, develop, test, and implement new configurations, architectures, and standards Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance Assist customers and internal teams to automate processes and incorporate best practices and methodologies Provide leadership and guidance when customer downtime issues arise and provide RCA support as requested. Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email Assist in the technical development of peers. Represent the Critical Application Services team and Rackspace in meetings with internal team and third party vendors Manage long:running and complex projects for internal and external customers Key Performance Indicators Customer/Internal Feedback (delivered via Unsat Ratings and/or email and phone). Stability and performance of customer applications, as relates to customer uptime, using internal monitoring tools. Customer retention and growth as a result of consistently delivering high levels of service and support around customer application stability. On:time and accurate completion of assigned projects. Proven expertise with the Oracle Commerce (ATG) platform. Demonstrated under


• Location: San Antonio

• Post ID: 23753293 sanantonio is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017