Posted: Monday, March 13, 2017 4:58 AM
.Rackspace is currently seeking a Security Systems Administrator to join our team in San Antonio, TX. PRIMARY RESPONSIBILITY: Maintains and administers Rackspace Cyber Security infrastructure and provides a basic level of technical support to the ISOC/Racker over the phone, chat and/or via support tickets. Ownership of basic system/application issues. Applies creative problem:solving techniques to identify the source of problems, while at the same time keeping the ISOC/Racker aware of resolution progress via the ticketing system. Solves the ISOC/RackerA?s technical issues which can include OS level, security application level, database server, user management and permissions, or other software issues.KNOWLEDGE/SKILLS/ABILITY: General knowledge of servers/computer hardware and software. General systems knowledge of platforms or systems used for:SIEMPacket CaptureSSL DecryptionMalware DetectionIDSNetwork Monitoring ToolsTicketing SystemKnowledge BaseWeb Security GatewaysEmail SecurityData Loss PreventionAnti:VirusNetwork Access ControlEncryptionVulnerability ManagementEnterprise Hypervisor Management (vCenter, Zen, Hyper:v)SKILLS: Working Knowledge of Microsoft Office software, DNS, including diagnostics with UNIX tools. Basic knowledge of Linux and Windows OS. Basic knowledge of network fundamentals. General knowledge of relevant web services, mail, MBU, Linux, MySQL and monitoring applications. Drive to continually expand knowledge in the areas of new technological developments and trends. Attention to detail in documenting information and ability to show ownership for follow through in customer resolutions. Solid problem:solving abilities coupled with a desire to take on responsibility. Strong written and verbal communications skills. JOB COMPLEXITY: Monitors system alerts and creates tickets accordingly. Handles level:appropriate ISOC/Rackspace Employee requests via phone, chat, and the ticket system. Escalates support requests according to escalation procedures. Schedules and coordinates level:appropriate maintenance. Troubleshoots and resolves system service issues and OS level issues. Creates and maintains end user loyalty by serving customers. Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays and emergency situations.SUPERVISION: Performs routine tasks with little supervision, receives guidance/instruction on new tasks.EXPERIENCE/EDUCATION: Requires a high school diploma/GED AND 1 : 2 years general technical support experience. BachelorA?s degree in Computer Science, Engineering, or related field preferred. Any technical certifications a plus.PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. High levels of stress may occur at times. No special physical demands required.
• Location: San Antonio
• Post ID: 23753263 sanantonio