Posted: Friday, February 2, 2018 5:21 PM
As a Services Technican, you will performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration. Incumbents service both internal Insight teammates as well as clients on:site.
Insight is looking for talented individuals who are passionate about emerging technologies and excited about the opportunity to work for industry:leading organizations
What you'll do at Insight:
:Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve it, keeping customer's downtime to a minimum.
:Installs and tests system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing it to make sure it is working, identifying system hardware problems and following any special instructions.
:Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.
:Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem
:Other duties as assigned
What you'll need to join Insight:
:Bachelor's degree (BA/BS) from 4:year college or university or 2 years' related experience and/or training, or equivalent combination of education and experience
:Possess knowledge of configuration and deployment of end user devices (laptops, PC's, as well as LANs, WANs, messaging
:Remotely manage devices to determine user experiences and debug issue, utilizing knowledge:base and call script skills
:Must be able to work both ends of basic level testing as well as high level testing and documentation
:Possess experience working at a high:profile client site in a high:stress, changing environment
:Possess excellent communication, interpersonal and client relationship skills, understanding that he or she is representing Insight in a customer service/sales support capacity during all interactions with client personnel
:Possess strong team player skills, embracing with grace the challenges that being a road warrior require
:Extensive knowledge of Windows operating systems, vendor diagnostics, re:imaging software, Virus scan software
:Minimum 1 year of hardware troubleshooting experience which needs to include laptops and desktop for Tier One vendors
:Should be familiar with vendor websites in order to find hardware updates, driver updates and engineering changes as well as on multiple Tier One products such as IBM, Compaq, HP, Dell, Toshiba.
:At least 1 vendor hardware certification required
KNOWLEDGE, SKILLS AND ABILITIES
:Familiarity with large account environments and protocol required
:Working knowledge in major desktop operating systems (Microsoft Office 2013, 2016, Windows 7 and Windows 10)
:Ease and familiarity taking apart and reassembling devices
:Excellent troubleshooting skills required
:Must have ability to keep current with alternative systems and technology, making technology recommendations to management consistent with the company's business and systems strategies
:Ability to enter data into systems accurately is required.
:Ability to multitask utilizing strong organization and management skills
:Must be able to respond effectively to inquiries or complaints within a timely fashion
:Follow proper safety procedures assigned by Insight or client management
:Cable management experience, adhering to client standards
Insight is an equal opportunity employer,
• Location: San Antonio
• Post ID: 35390557 sanantonio