Posted: Friday, September 1, 2017 3:12 PM
Terex Corporation is a diversified global manufacturer of a broad range of equipment that is focused on delivering reliable, customer driven solutions for many applications, including the construction, infrastructure, quarrying, mining, shipping, transportation, refining, energy, utility and manufacturing industries. Terex reports in five business segments: Aerial Work Platforms, Construction, Cranes, Material Handling and Port Solutions, and Materials Processing. Terex Services North America provides the most reliable crane and heavy equipment repair and maintenance services available today. From inspections and certifications to installations and upgrades, Terex Services works closely with our customers to determine the right solution for their needs. Our skilled technicians are well:versed in all major brands and can provide impartial, constructive advice. In addition to our wide range of quality services, Terex Services also offers access to a complete line of pre:engineered and custom components, accessories and parts from todayA?s most trusted manufacturers.POSITION SUMMARYThe Service Supervisor will manage and plan daily job scheduling, providing excellent service to area customer base. The successful candidate will manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization. Candidate, preferably has a proven track record in managing and developing people, a demonstrated ability to establish and accomplish goals and priorities, and the ability to recognize, develop, and utilize resources and achieve outcomes that consistently exceed customers expectationJob Planning.Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support. Ensure professionalism and a high customer service standard.Expedite service orders and calls, if necessary.Sell repairs and follow up work.Track and follow up on leads brought in by field operatives (technicians and inspectors). Develop quotes in a timely manner.Schedule preventive maintenance and repair activities on equipment.Resolve customer issues and plete, process and route appropriate paperwork.Provide a high level of communication with both Customer and Office.Perform service work to assist with overflow and emergencies, as needed.Source difficult to find parts.Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs.Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working spect overhead crane and hoist and conduct spot inspections and audits of the Service TechniciansA? equipment and vehicles and record the results.Enter data into SAP database as necessary and utilize MS Office applicationsResponsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phonesBASIC QUALIFICATIONS:5 years of related experience, with 1+ year of lead/supervisor experienceClean Driving RecordIntermediate proficiency with Microsoft Office Products, including basic to intermediate Excel skills.High school diploma or equivalent required PREFERRED QUALIFICATIONS: 2 year technical degree or equivalent preferred5 years of previous leadership/supervisory experience is preferredAutomotive, heavy equipment, shop environment experience preferredThorough knowledge of electrical theory for power and controls.Familiarity with utility equipmentOperations ExperiencePrevious experience running a Service DepartmentUnderstanding of OSHA/ANSI standardStrong organizational and prioritizing skillsThorough understanding of the financials for a service companyCustomer focused, with good interpersonal and communication skills, both verbal and writtenCollaborative leadership skillsSAP experience is a plusWORK ENVIRONMENT CONSIDERATIONS:Work various environments and working conditions depending on assignment.
• Location: San Antonio
• Post ID: 30888982 sanantonio