Home > San Antonio jobs > San Antonio customer service

Posted: Wednesday, February 7, 2018 12:11 AM


Customer Service Medical Device Support

Job Snapshot
Location: San Antonio, TX, US
Employee Type: Full-Time
Posting ID: 6222597
Pay Rate: $0.00 - $17.00 /Hour

Job Summary
This position is located near the Rim Shopping Center, I-10/1604. We are looking for career minded, goal oriented/driven professionals who have a strong desire to help others.

An Ideal candidate for this position would have call center experience, strong communication skills, excellent customer service and performance reviews, and the ability to remain calm during stressful situations.

This position is responsible for providing technical and customer service support or by trouble shooting technical issues, educating patients on our diabetes therapy management products, and handling escalated customer calls/inquiries.
* Ability to multi-task in a fast paced environment.
* Experience with interpersonal interactions with customers
* Experience using a computer and multiple software programs
* High volume call center experience (40 calls a day on average per rep) in a technical troubleshooting helpdesk role.
* Ability to use multiple software programs and navigate through multiple screens and programs at the same time.
* Ability to read and follow flow diagrams and previous experience working with decision trees.
* Ability to maintain a calm demeanor, listen and work to resolve customer issues beyond expectations even during difficult customer interactions
* Ability to receive and provide feedback in positive manner, utilizing it to foster strong relationships
* Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
* Experience with customer resolution according to department protocols and requirements.
* Compliance to instructions and protocols when dealing with unfamiliar or unusual customer issues.
* Strong written and verbal communication skills.
* Intermediate level of math skill is required to assist customers with their vital statistics and issue resolution.
* Experience using SAP to identify customer accounts, set up shipments and research customer history.
* Work experience in the medical device or medical industry.
* Knowledge of Diabetes.

Provide customer service and technical support for customers with an issue or questions about their diabetes therapy device (insulin pump) or related diabetes therapy products.
* Conduct follow up calls with customers and research issues off line as needed.
* Accurately and concisely document customer feedback and any troubleshooting completed during each call.
* Meet or exceed key performance and productivity such as quality, courtesy, expertise, schedule adherence and other metrics as defined by management.
* Perform other duties as assigned.

Contact Information
Name: Derrick Clark
Phone: (210)395-5932

About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

• Location: San Antonio, San Antonio, TX

• Post ID: 34672697 sanantonio is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018