Posted: Friday, February 9, 2018 1:23 AM
CPS Energy is wholeheartedly committed to doing what is in the best interest of our community, our customers and our environment. As a leader in the utility industry, we offer best in class reliability; offer some of the lowest rates in the nation; are the number one wind energy buyer among the nation's municipally owned utilities; and are number one in Texas for solar generation. We continue to bring leading:edge technology, educational investments and economic development to our community. Additionally, our generous team members each year volunteer thousands of hours to assist local charities and mentor students, and contribute to our community's annual United Way campaign.
Our diverse and dynamic team members are key to the success of these efforts and to our company in general : from our financial analysts to IT technicians, to our transmission line workers and engineers. To attract and ensure the success of team members, CPS Energy offers talent development opportunities, in:house training and an exceptional benefits package.
Position: RAMQ Technician
Dates : 2/13/2018
Position Summary 13;
Responsible for analyzing meter and system data to identify and resolve issues including missed or incorrect meter reads, meter tampering, meter communication problems, meter disconnection/reconnection, and theft of service to include the coordinating, routing, and dispatching of work orders for gas and electric service meters. This position requires the ability to gain the knowledge and experience through training to function as a Subject Matter Expert (SME) in gas metering, electric metering, and Smart Meter Data Management.
Tasks and Responsibilities 13;
:Coordinate route, dispatch, and reroute daily work using various production systems to include MDS, SAP, UIQ, and EIP
:Provides support to and/or administers one or more production systems
:Operates and maintains a general working knowledge of the operational systems within the Advanced Metering Infrastructure (AMI) Process
:Assist in creating, maintaining, and completing daily, monthly, weekly, and ad:hoc statistical reports using various systems and reporting tools including SAP, FCS, Tableau, and BI reporting for the department
:Perform all upload options; verify status of data and equipment. Identify data, programs, and operating systems or equipment problems and take corrective action as required, including restoration of data files.
:Under general supervision make independent real time decisions concerning work load and work distribution in a high pressure and fast paced work environment.
:Analyze and report on operational processes and resource utilization to help achieve required service levels
:Analyze customer data in various systems to identify persons responsible for theft of service
:Monitor AMI meter data collection process, meter alarms and events and investigate issues where further action is required.
:Perform field quality checks for escalated metering and customer issues
:Coordinate with external and internal areas for theft of service, no access, business processes, cancellations, disconnects/reconnects, customer complaints, etc.
:Maintain, and/or troubleshoot handheld/MC2, software issues and other equipment
:Create work orders, message notifications, and field service orders using various systems including MDS, SAP, UIQ, and EIP
:Import/Export Meter Reading files in SAP, FCS and other production systems
:Test and coordinate testing for system enhancements, problem resolution, and process improvements.
:Optimize, balance, and sequence routes and districts using Route Smart system
:Provide assistance with Root Cause Analysis and process improvements for department
:Update meter reading instructional information due to irate customers or dangerous environments
:Researches and investigates utility billing records and various technical utility service records to assess fees and charges from tampe
• Location: San Antonio
• Post ID: 35575462 sanantonio