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Posted: Tuesday, July 18, 2017 6:02 AM

Job Summary – The Customer Service Manager is responsible for daily operations including directing and coordinating activities of employees engaged in Customer Service activities.
Supervisor – Support Services Director
Supervises Customer Service Team Lead and staff
Duties (included but not limited to):
Ensures that all patient, insurance companies and attorney request are handled in a timely and appropriate manner and in accordance with all policies and procedures.
Oversees the day to day Customer Service operations and identifies opportunities for process improvement.
Assists the Support Services Director in establishing and monitoring productivity standards, quality improvement and direct staff in meeting department goals
Assists the Support Services Director in preparing timely month-end closing reports
Serve as a liaison between the Customer Service staff and other SSC staff
Identify staffing needs and communicate those needs to the Support Services Director
Screen, interview, and hire new employees
Arrange for the training of new employees
Analyze, process and index correspondence via CWF (if applicable).
Assist the Support Services Director in review of each staff member’s productivity on a monthly basis and performing annual merit evaluations
Counsel staff with disciplinary and productivity issues
Hold monthly staff meetings
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
Other duties as assigned
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Click here for more info: https://hca.taleo.net/careersection/0hca/jobdetail.ftl?job=08949-134845&lang=en


• Location: San Antonio

• Post ID: 27409678 sanantonio
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