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Posted: Monday, February 5, 2018 9:41 AM

# Job Description
Department of Neurology Call Center agent. Answers phones, schedules clinic appointments, takes messages, monitors physician schedules, and works the various registration, scheduling workqueues and RightFax.
### Job Duties
Job Duty
Ensure all elements of scheduling/registration have been completed prior to the date of the appointment. Create full registration on all new patients to include but not limited to: complete demographics, insurance coverage, guarantor information, referral sources, and contact information. Verify all elements of registration and insurance information for established patients at each point of the patient contact, updating when necessary.
Percentage Of Time
40
Job Duty
Provide telephonic support to the clinic. This includes: full registration, scheduling appointments, documenting patient messages, schedule/template maintenance, referral entry, informing patients of financial obligations such as copay/balances, coordinate interpreter services.
Percentage Of Time
30
Job Duty
Management and documentation of patient messages. Gather all information appropriately and having the ability to prioritize messages based on urgency. Open communication with clinical staff regarding urgent situations. Monitor and review work queues that may include: registration errors, referrals, confirmation report and follow up report.
Percentage Of Time
20
Job Duty
Monitor physical fax machine and Outlook Rightfax for incoming consultation requests, perscription refills, scheduling appointments as appropriate
Percentage Of Time
5
Job Duty
Participate in clinic improvement projects and organization-related customer service initiatives.
Percentage Of Time
5
# EEO Statement
We are an equal opportunity/affirmative action employer which includes protected veterans and individuals with disabilities.
*Salary:* Competitive
*Required Qualifications:* High school diploma with one (1) year related experience.
*Career Family:* Clinical Programs & Services
*Job Title:* Scheduler-Associate
*Work Location:* MARC (8300 Floyd Curl Drive)
*Benefits Eligible?:* Yes
*Work Schedule:* Monday-Friday; 8:00am-5:00pm
*Number of hours per week:* 40
*Is this position required to drive a UT vehicle?:* No
*Preferred Qualifications:* Bilingual in English/Spanish preferred
*Combination of Relevant Education and Experience accepted:* Yes
*Requisition Number:* 20163570
*Type of Recruitment:* Open Recruitment (open to UTHSCSA and non-UTHSCSA employees)
*Security Sensitive Statement:* All positions are security sensitive and will require criminal background checks.
Associated topics: antibody, aseptic, drug, drug development, health, medical, nephrology, nutrition, nutritionist, pharmacometrics

Source: http://www.jobs2careers.com/click.php?id=4901327025.96


• Location: San Antonio

• Post ID: 35653997 sanantonio
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