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Posted: Sunday, March 12, 2017 1:20 AM

.PRIMARY RESPONSIBILITY: Ensures the proper day:to:day operation of Service Desk technologies within Rackspace. Provides telephone, ticket, and/or walk:up support to assist Rackers in resolving technology incidents or delivering services provided. Provides end:user training for technologies. Escalates issues to Service Desk Technicians as needed. ResponsibilitiesBasic knowledge of computer hardware and software (both Mac and Windows), telecommunications hardware and software, networking systems, mobile device features and functionality, video conferencing platforms, printing technologies, and service request fulfillment.Beginner level of understanding of Microsoft Active Directory.Working knowledge of remote assistance tools.Ability to handle multiple requests at once. Ability to communicate technical information and ideas so others will itial information gatherer and first:line troubleshooting.You will be the voice of Fanatical Support and the first point of contact for Rackspace employees.Experience/Education:High school degree or equivalent required.Desire to learn advanced configurations.Technical school training or experience in a technical field or equivalent experienceTypically requires 1 to 3 yearsA? experience in a technical support and customer service role.One or more of the following certifications or equivalent experience preferred: Microsoft Technology Associate, Microsoft Certified Solutions Associate, A+ certification, ITIL Foundation certification, Apple Certified Macintosh TechnicianSUPERVISION:Operates under close supervision.PHYSICAL DEMANDS: General office environment. Moderate stress may occur at times. Some lifting up to 30 pounds required LI:LM1


• Location: San Antonio

• Post ID: 23714738 sanantonio is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017