Posted: Friday, December 22, 2017 9:34 PM
Job Description This Community Director position is for a couple of sites that we will be taking over in late November or early December. We may need up to 2 positions filled prior to the take over. SUMMARY Responsible for the day-to-day operations of an individual community or group of communities in the same geographic area. Build a strong team(s) with common goals and objectives. Manages residential real estate properties for clients by performing the following duties personally or through subordinate employees. Duties include: participation and oversight of: budgeting, workplace safety, financial reporting and tracking, marketing, operations, and a property’s overall performance as a real estate asset. JOB DUTIES Inspect (personally) each building at least once each week. Maintain daily records of inspections, and provide follow-up supervision to ensure corrective action is taken as needed. Inspection areas include, but are not limited to, all buildings, grounds, and other common and public areas to insure that employees are performing their assigned duties. Inspect vacated apartments and decide the extent of turnover repairs/redecorating that will be required. Inspect and approve vacant apartments that are ready for move in. Monitor stock levels and project supplies and replacement items required for property operations and building maintenance in coordination with the service manager. Ensure common areas (eg halls, stairways, community room, grounds, play grounds, etc.) clean and in good repair. Repair unsafe items immediately, or mark so as to ensure no person is injured by the item. Monitor work of contractors and report findings/concerns to the Regional Manager. Continuously be aware of safety practices and procedures; Conduct monthly Safety Meetings with all staff members. Assure that lease or rental agreements are being properly completed and renewed. Ensure the Company’s policy regarding Fair Housing is understood and followed by all employees and contractors and that necessary Fair Housing notices are posted as required by local, state and federal regulations. Assists with eviction of tenants in compliance with court order and directions from Attorneys and Regional Manager. Assure that all offices are kept clean and neat. Assure that equipment is kept in proper working condition and repairs are made as necessary. Replace equipment as necessary as coordinated and approved with the Regional Manager. Assure that policy and procedure changes are communicated to the employees in a timely manner. Assure that procedure manuals and instructional type memoranda are kept orderly and readily available to staff members. Follow emergency procedures as outlined in Company manuals and policy guidelines. Notify next level of management and proper authorities immediately of emergencies (eg fire). Immediately report claims concerning property or liability insurance as required by policy. EMPLOYEE RELATIONS Hire and train the best employees in the industry. Supervise all on-site personnel (either directly or indirectly.) Provide staff with leadership and supervision which motivates employees to effectively perform. Constantly coach and mentor employees on individual and community goals. Provide new employees with a thorough introduction of the community and the Company so that they understand what is expected of them, the importance of their contribution to the community, how they fit into the team, and the importance of working safely. Ensure employees attend training classes. Review employee performance and schedule training as needed. Make recommendations for the advancement and promotion of above average employees. Make recommendations for the termination of non-qualified employees in coordination with the Regional Manager and the Director of Human Resources. Ensure employees understand the content and follow the Company’s Employee Handbook. Report all on the job employee injuries to the HR department at the Main Office the same day that they occur. Assure that employee bulletin board(s) are orderly and up-to-date and all necessary federal and state posters and Company notices are posted for employee information. MARKETING Oversee the daily marketing/sales/customer service effort to ensure maximum potential is reached. Have proper “tools” available for the marketing effort (floor plans, area information, transportation schedules, etc.) Ensure vacant units are clean and in market ready condition at all times. Review first impression items monthly, eg, entrance signs, office, professional attire, and model appearance to ensure a positive impression. Review shopping reports with Office staff and provide guidance on how to improve. Participate in the development of the advertising plan for the community. Review and analyze market survey information and make pricing recommendations. RESIDENT RELATIONS Insure active resident relations programs are in place. Aggressively pursue resident retention. Ensure staff is providing superior customer service to all residents. Ensure that someone on the management team meets all new residents prior to, or at, occupancy. Interview residents who present challenges/problems that the Assistant Community Director or other staff employees cannot resolve and attempt to resolve them and/or make recommendations to the Regional Manager on how the matter can best be resolved. Assure prompt and positive action on all resident complaints. Continually stress customer service and courtesy by all staff members in their contact with residents and prospective residents. Assure proper dress, neatness and personal cleanliness by the entire staff is maintained at all times, (eg uniforms for grounds/maintenance, proper career apparel for office employees). Follow-up with residents after maintenance has been performed through phone calls, personal notes, etc. Communicate with your residents about community news. ACCOUNTING PROCEDURES Insure that purchases are made in accordance with current Company policy. Assure that vendors are approved and that PO procedures are followed. Assure that all parts, equipment and supplies purchased are delivered and that any outside service work is performed satisfactorily before processing the invoice for payment. Assure that there is a daily bank deposit of all checks and money orders received. Assure that petty cash is secured, properly accounted for by reconciling your petty cash at least once a month. Become thoroughly familiar with all accounting procedures. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with Company policies and applicable laws. Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems and issues. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE Associate’s degree (AA) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience. Must have at least five years’ experience in the multi-family industry. Must have at least two years’ experience managing and leading a team of multi-family professionals. CAM, or IREM certification highly desirable. Must have a valid State Driver’s license. SKILLS Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing, Fair Housing, and employee safety. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. https://goo.gl/NrmYMH Company Description The year 2017 will be remembered as a historic one for our long-standing organization. It is a year where we reflect on the past and appreciate our business relationships and successes while positioning the organization for the decades ahead to continue our passionate involvement in the multifamily industry. This year, our LYND RESIDENTIAL PROPERTIES (“LRP”) team celebrates their 14th year in business as a real estate investment company specializing in the acquisition and asset management of multifamily communities throughout the country. During this 14-year period, LRP has sponsored investments in approximately 20,000 apartment units with a total capitalization of over $1 billion and counts some of the industry’s most reputable institutional investors as its partners. Additionally, 2017 represents the 11th year in business for our LYND DEVELOPMENT PARTNERS (“LDP”) team. LDP has earned the reputation as one of the multifamily industry’s premier development companies with projects such as EnV Chicago, which won the coveted Multifamily Executive’s “High Rise of the Year” award in 2011. LDP has built its successful track record through mostly urban, infill developments and has set record sales prices on its projects in markets such as Chicago, Austin, and Denver. The LRP and LDP teams have combined to execute on over $3.5 billion of real estate transactions during their collective time in business. Based in San Antonio, Texas with its second corporate office in Denver, Colorado, our teams have primarily invested and developed in the major metropolitan markets of Texas, Colorado, Arizona, and Florida. Historically, LRP and LDP haves hired its affiliated property management company, The Lynd Company, to serve as property manager for all of its direct multi-family investments. Through a deep analysis of the long-term succession and estate planning options for the Lynd family-owned property management company, The Lynd Company, we have decided the best road forward for LRP and LDP is to form our own vertically-integrated property management company separate and apart from The Lynd Company. Our new property management company is already registered and is initially called LKZ MANAGEMENT LLC (“LKZ”). However, as part of our spin-off from our affiliation with The Lynd Company, we are engaged in a complete rebranding and repositioning of the LRP/LDP/LKZ multifamily platform.
• Location: San Antonio
• Post ID: 34507007 sanantonio